How to Create a Ticket on Wuxiaworld Support?

If you need help with your account, billing, technical issues, or want to share feedback, you can easily submit a support ticket through our Help Center.

Ways to Submit a Ticket

Option 1: Use the Ticket Form

Visit support.wuxiaworld.com/support/tickets/new

1. Select a Ticket Type that best matches your issue.

2. Choose the appropriate Sub-type, if available.

3. Fill in the subject and a detailed description of your issue.

4. Upload any relevant screenshots or files (optional).

5. Submit the form.

You do not need to sign up to submit a ticket. However, if you want to view or manage your submitted tickets, you’ll need to activate your Freshdesk account (see below).

Option 2: Send an Email

You can also send an email directly to support@wuxiaworld.freshdesk.com
This will automatically create a ticket for you.

Ticket Types & Sub-types

When submitting a ticket, selecting the correct category helps us respond faster.

General Inquiry

For general questions that don’t fall into other categories.

System Issue

Use this for bugs, site downtime, or critical platform errors.

Account Support

For issues related to your Wuxiaworld account.
Sub-types include:

• Locked Account

• Username Change

• Email Change

• Third-Party Account (Google/Apple/Facebook)

• Password Reset

• 2-Factor Authentication

• Deactivate Account

• Login Issue

• Other

Website Support

For questions about features on the website.
Sub-types include:

• VIP

• Site Credits

• Ebook Voucher (VIP Gold/Diamond)

• Champion

• Wait to Unlock

• Cultivation Keys

• Karma

• Discounts

• Bookmarks

• Ebooks

• Comments

• Notifications

• Settings

• Other

Application Support

For issues related to the Wuxiaworld mobile app.
Sub-types include:

• VIP

• Site Credits

• Ebook Voucher (VIP Gold/Diamond)

• Champion

• Wait to Unlock

• Cultivation Keys

• Karma

• Discounts

• Bookmarks

• Ebooks

• Downloads

• Text to Speech

• Comments

• Notifications

• Settings

• Other

Content Issue

For problems related to novel content.
Sub-types include:

• Chapter Issue

• Schedule Not Met

• Inconsistent Quality

• Novel Status

• Other

Billing / Subscription

For help with payments, charges, or subscriptions.
Sub-types include:

• VIP Subscription

• Champion Subscription

• Golden Karma

• Purchased Ebook

• Payment Method

• Cancel Subscription

• Other

Refunds

For refund-related requests.
Sub-types include:

• Stripe

• PayPal

• Google Play

• Apple

• Site Credits

• Cultivation Keys

Feedback / Suggestions

For submitting feature ideas or improvements.
Sub-types include:

• Website Feedback

• Application Feedback

• Website and Application Feedback

Other

If your issue doesn’t fit any of the above categories.

Viewing and Managing Your Tickets

You can submit a ticket without logging in, but to view your ticket history, you must activate your Freshdesk account via the email used when submitting your ticket.

Editing Your Profile in Freshdesk

To customize your Freshdesk profile:

1. Click your Profile icon in the top-right corner.

2. Select My Profile > Edit Profile.

3. From here, you can:

   • Add or update your profile picture

   • Set a username

   • Add a mobile phone number or address

4. To change your password, go to the Change Password tab.

Need Help?

Many common questions are already answered in our Help Center!
Before submitting a ticket, feel free to browse our articles for:

• Account & Login

• Subscription & Payments

• Translation & Novel Updates

• Mobile App Support

• FAQs

And more!

Visit: https://support.wuxiaworld.com/

If you still need help, you're welcome to submit a ticket—we’re here and happy to assist!