If you're unable to sign in because your account has been temporarily locked, don't worry. This security feature helps protect your account from unauthorized access after multiple failed login attempts.

Why Is My Account Locked?

Your account will be temporarily locked after three consecutive failed login attempts.

This lock is applied automatically to help prevent unauthorized access.

How Long Does the Lock Last?

The account lock lasts for 15 minutes.

During this time:

• You will not be able to sign in to your account.
• Attempting to log in again will continue to display the account locked message until the lockout period has expired.

What Should I Do?

If your account is locked:

1. Wait 15 minutes for the temporary lock to expire.
2. After the lockout period, try signing in again with your correct password.
3. If you've forgotten your password, reset it using the Forgot Password page before attempting to sign in again.

Note: Even if you successfully reset your password during the lockout period, you must still wait for the full 15-minute lockout to expire before you can log in.

Troubleshooting

I reset my password but still can't log in.

If your account was locked due to three failed login attempts, you'll need to wait for the 15-minute lockout period to end before signing in with your new password.

I don't remember my password.

Reset your password using the Forgot Password page and wait for the lockout period to expire before attempting to log in.

I didn't receive the password reset email.

• Check your Spam or Junk folder.
• Verify that you entered the correct email address.
• Wait a few minutes before requesting another password reset.

Additional Information

Will entering the wrong password during the lockout extend the timer?

No. The account will automatically unlock after 15 minutes. Once unlocked, ensure you use the correct password to avoid triggering another lockout.

Can Wuxiaworld remove the lock immediately?

No. The temporary account lock is an automated security feature and cannot be manually removed. You'll need to wait for the 15-minute lockout period to expire.

Security Reminder

For your account security:

• Wuxiaworld will never ask for your password.
• Never share your password with anyone, including Wuxiaworld staff or Support.
• If someone claiming to represent Wuxiaworld asks for your password, do not provide it.
• Use a strong, unique password and keep it private to help protect your account.